REFUND AND RETURNS POLICY

Should you wish to reconsider your purchase decision, kindly reach out to us through the provided contact details, ensuring you include your order number and specify the desired modifications. We will confirm the adjustment or cancellation once processed.

REFUND & RETURNS

Due to hygiene considerations and the nature of our made-to-order products, we do not entertain exchanges or refunds unless the item received exhibits a significant issue. This includes situations where the item:

  • Deviates significantly from the described or presented sample;
  • Suffers damage due to our factory’s fault or during transportation;
  • Is not in alignment with your original order.

Please be aware that our products are manufactured based on market demand and are not always readily available. Additionally, advertised images may vary slightly from the actual product in terms of color due to lighting during photography or monitor display. Therefore, please allow for differences between the images and the received item.

In the case of a major problem, we may opt to replace the item or issue a refund within a reasonable timeframe, allowing the customer to retain the product.

Initiate the complaint process by contacting our Customer Support team, including the following details:

  • Order number
  • Video or photo of the faulty product (if applicable)
  • Complete delivery address
  • Contact telephone number

Upon receiving and inspecting your return, we will notify you of the approval or rejection of your refund via email.

If you choose to return your order without involving our Customer Support team and it fails to meet our requirements, a refund will not be issued. You will be notified via email about available options.

Refunds or exchanges are not applicable to products purchased during a sale or promotion. Shipping fees are non-refundable once the item has been shipped. You are responsible for covering the shipping costs for returning your item.

If your order does not arrive within 45 business days from the original purchase date, contact our support team for a full refund.

Lost/Missing Items

Replacement/refund requests for lost or missing items must be made within 30 days of purchase. After this period, replacements or refunds cannot be offered.

For orders not updated in more than 14 days (domestic) or 21 days (international), you have the right to request a replacement or refund. Email us at [email protected] to file a claim.

Note: We typically do not accept refunds or replacements for customer mistakes, such as providing an incorrect or incomplete address. Please verify your address carefully before completing the checkout process.

Replacement/Refund Process

As our products are customized, we do not accept return items. You can choose to donate, keep, or dispose of them as you see fit. The replacement process follows the standard order timeframe.

Regarding refunds, you will receive confirmation once the process is complete. Please allow approximately 7-10 days for the refund to be credited to your account, depending on your bank.

Late or Missing Refunds

If you haven’t received a refund, check your bank account first. Contact your credit card company and bank, as processing times may vary. If issues persist, reach out to us at [email protected].

Placing an order signifies your acceptance of all the mentioned terms.

Thank you for selecting AlibayTrendy Store. Feel free to contact us at [email protected] for any further assistance.